Shipping policy

Thank you for shopping with The Singhal Heritage House. We carefully prepare, inspect, and package each order before shipment. This Shipping Policy explains our processing times, delivery estimates, shipping charges, and procedures for delayed, lost, damaged, or undeliverable packages.

By placing an order through our website, you agree to this Shipping Policy and our other posted store policies.

1. Order Processing Time

Most in-stock orders are processed within 2–4 business days after payment has been successfully confirmed.

Business days are Monday through Friday and do not include:

  • Saturdays;
  • Sundays;
  • Federal holidays;
  • Carrier holidays; or
  • Days when business operations are interrupted by circumstances beyond our reasonable control.

Orders placed after business hours, on weekends, or on holidays will begin processing on the next business day.

Processing time is separate from carrier transit time.

2. Handmade, Custom, and Made-to-Order Products

Some of our products are handmade, prepared in small batches, customized, or made after an order is placed.

Such products may require additional preparation or curing time. The estimated processing time will be stated on the applicable product page or communicated to the customer after purchase.

Custom, personalized, bulk, workshop-related, or made-to-order purchases may have different shipping timelines.

If an order contains both ready-to-ship and made-to-order products, the entire order may be shipped together when all items are ready unless we agree otherwise.

3. Domestic Shipping

We currently ship eligible orders within the United States to addresses supported by our available shipping carriers.

Available shipping methods and charges are displayed at checkout based on factors such as:

  • Delivery address;
  • Package weight;
  • Package dimensions;
  • Order value;
  • Selected service level; and
  • Carrier availability.

Our usual domestic shipping options may include:

Economy Shipping

Estimated carrier transit time:

5–8 business days after shipment

Current flat-rate shipping, where offered:

$6.99

Standard or Carrier-Calculated Shipping

Estimated carrier transit time may vary depending on the selected carrier and destination.

Carrier-calculated prices shown at checkout are determined using the available carrier service, package information, and delivery address.

Shipping rates may change without notice before an order is completed.

4. Free Shipping

Free domestic shipping may be available for qualifying orders over the threshold displayed on our website or at checkout.

Our current promotional threshold may be:

Free Economy Shipping on qualifying U.S. orders of $50 or more.

Unless otherwise stated:

  • The qualifying amount is calculated after discounts and before taxes;
  • Gift cards may not count toward the free-shipping threshold;
  • Free shipping applies only to eligible addresses and products;
  • Free shipping normally uses our selected economy service;
  • Expedited shipping is not included; and
  • Oversized, unusually heavy, wholesale, bulk, international, or specially handled orders may be excluded.

We may modify, suspend, or discontinue a free-shipping promotion before an eligible order is placed.

Shopify permits merchants to configure flat, conditional, free, and carrier-calculated shipping rates at checkout.

5. Delivery Estimates

All delivery dates and transit times shown on our website, at checkout, or in order communications are estimates only, unless we expressly state that a date is guaranteed.

Estimated delivery time begins after the order has been processed and transferred to the shipping carrier.

Delivery may take longer because of:

  • Carrier delays;
  • Severe weather;
  • Peak holiday volume;
  • Natural disasters;
  • Transportation interruptions;
  • Customs processing;
  • Incorrect or incomplete addresses;
  • Restricted access to the delivery location;
  • Government action;
  • Labor disruptions; or
  • Other circumstances beyond our reasonable control.

We cannot guarantee a specific arrival date for services that the carrier itself does not guarantee.

6. Shipping Delays Before Dispatch

We make reasonable efforts to ship orders within the processing time stated on our website or product listing.

If we learn that we cannot ship an order within the promised timeframe, we will take the action required by applicable law. This may include contacting the customer and offering the choice to:

  • Accept a revised shipping date; or
  • Cancel the unshipped order and receive a refund.

If no shipping timeframe is stated, applicable federal rules generally require online sellers to have a reasonable basis to ship within 30 days.

7. Order Tracking

When tracking is available, the customer will receive a shipping-confirmation email containing the carrier and tracking number.

Tracking information may take 24–48 hours after label creation to begin showing carrier movement.

A shipping label being created does not necessarily mean the carrier has already scanned or accepted the package.

Customers are responsible for monitoring the tracking information and making appropriate arrangements to receive the package.

8. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address before submitting an order.

Please carefully verify:

  • Recipient name;
  • Apartment or unit number;
  • Street address;
  • City;
  • State;
  • ZIP Code;
  • Country; and
  • Contact information.

We are not responsible for delays, failed delivery, or additional costs caused by an incorrect, incomplete, outdated, or undeliverable address supplied by the customer.

If you notice an address error, contact us immediately at:

thesinghalheritagehouse@gmail.com

We will attempt to update the address if the order has not entered fulfillment, but address changes cannot be guaranteed.

Once a package has been shipped, we may not be able to redirect or change its destination.

9. Returned-to-Sender and Undeliverable Packages

A package may be returned to us because of:

  • An incorrect or incomplete address;
  • Missing apartment or unit information;
  • Refused delivery;
  • Failure to collect the package;
  • Inability of the carrier to access the location;
  • Failure to respond to carrier notices; or
  • Other delivery issues outside our control.

If the package is returned to us, we will contact the customer when reasonably possible.

The customer may choose:

  • Reshipment after paying the new shipping charge; or
  • An eligible refund after the package is received and inspected.

Original shipping fees and any carrier return-to-sender charges may be deducted from the refund when the delivery failure was caused by information or actions attributable to the customer.

Products that are personalized, made-to-order, used, damaged, or otherwise non-returnable may not qualify for a product refund.

10. Package Marked Delivered but Not Received

If tracking shows that a package was delivered but you cannot locate it, please promptly:

  • Check around the delivery location;
  • Check the mailbox, porch, side entrance, garage, or other safe location;
  • Ask household members;
  • Ask neighbors;
  • Contact the apartment office, front desk, or mailroom;
  • Review any delivery photograph; and
  • Contact the shipping carrier.

Please contact us promptly at thesinghalheritagehouse@gmail.com with your order number and tracking information so we can assist with an inquiry where appropriate.

A carrier delivery scan does not automatically guarantee a refund or replacement. Each claim will be reviewed based on:

  • Tracking history;
  • Delivery confirmation;
  • Carrier investigation;
  • Delivery photograph, if available;
  • Address accuracy; and
  • Other relevant information.

Where appropriate, we may require the customer to cooperate with a carrier claim, missing-mail request, police report, or theft report.

11. Lost Packages

A package may be considered lost only after:

  • The carrier’s expected delivery period has passed;
  • Tracking has stopped updating for a reasonable period; and
  • The carrier’s inquiry or claims process permits an investigation.

Please contact us if your package appears lost. We may open a carrier inquiry or ask the customer to provide information needed for the claim.

Available resolutions may include:

  • Replacement;
  • Refund;
  • Store credit; or
  • Continued carrier investigation.

The resolution will depend on the carrier’s findings, insurance coverage, inventory availability, and applicable law.

USPS and UPS have specific filing periods and evidence requirements for lost or damaged shipment claims.

12. Damaged Packages or Missing Contents

Please inspect your package immediately after delivery.

If an item arrives damaged, leaking, broken, or with missing contents, contact us within 48 hours of delivery at:

thesinghalheritagehouse@gmail.com

Include:

  • Your full name;
  • Order number;
  • Tracking number;
  • Photograph of the shipping label;
  • Photographs of every side of the outer package;
  • Photographs of the internal packaging;
  • Photographs or video of the damaged product; and
  • A description of the issue.

Keep the product, shipping box, inserts, wrapping, damaged materials, and all contents until the claim is resolved.

Do not discard, repair, burn, spray, melt, use, or alter the affected product unless we instruct you to do so.

Carriers may require photographs, supporting documents, or physical inspection. USPS specifically advises retaining the mailing container, packaging, damaged articles, and contents for a damage claim. UPS may also require photo documentation or physical inspection for damage claims.

After reviewing the claim, we may offer an appropriate:

  • Replacement;
  • Partial refund;
  • Full refund; or
  • Store credit.

13. Stolen Packages

We are not automatically responsible for packages that the carrier confirms were properly delivered and that are subsequently lost or stolen from the delivery location.

However, please contact us promptly so that we can review the circumstances and assist with available carrier procedures.

For higher-value orders, we may use:

  • Signature confirmation;
  • Shipping insurance;
  • Adult signature where legally or operationally appropriate; or
  • Other delivery safeguards.

The customer is responsible for providing a secure delivery location.

14. Split Shipments

We may ship an order in more than one package because of:

  • Product availability;
  • Package size;
  • Weight limitations;
  • Different processing times; or
  • Operational requirements.

If an order is split, the customer may receive more than one tracking number.

The customer will not normally be charged an additional shipping fee solely because we chose to divide an order into multiple shipments, unless a different arrangement was disclosed and accepted.

15. Multiple Orders

Separate orders may be combined into one shipment when practical.

Combining orders is not guaranteed, and shipping charges from separately completed orders will not automatically be refunded.

Customers should contact us promptly if they want us to consider combining orders that have not entered fulfillment.

16. International Shipping

International shipping may be available only for eligible products, destinations, and carrier services displayed at checkout.

International customers are responsible for ensuring that products may lawfully be imported into their destination country.

International delivery estimates do not include unpredictable customs delays.

The recipient may be responsible for:

  • Customs duties;
  • Import taxes;
  • Value-added tax;
  • Brokerage fees;
  • Handling charges; and
  • Other fees imposed by the destination country or carrier.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping fee and must be paid by the recipient.

We do not control or estimate all international customs charges.

If an international shipment is refused, abandoned, or returned because required duties or import charges were not paid, any eligible refund may be reduced by:

  • Original shipping charges;
  • Return shipping charges;
  • Customs charges;
  • Brokerage fees; and
  • Other costs incurred by us.

Certain fragrance products, perfumes, alcohol-containing sprays, oils, or other liquids may be classified by carriers as restricted or hazardous for air or international transport. We may cancel or modify an order when the product cannot legally or safely be shipped to the selected destination.

17. Shipping Restrictions

We reserve the right to decline or cancel shipment to:

  • Addresses not served by our carriers;
  • Freight-forwarding addresses;
  • Hotels or temporary accommodations;
  • Certain P.O. boxes;
  • Military addresses where the product or service is restricted;
  • Locations subject to legal or carrier restrictions;
  • Countries where the item is prohibited; or
  • Orders that present a fraud, safety, or compliance concern.

If we cancel an order because we cannot ship it, we will issue the appropriate refund for the unshipped items.

18. P.O. Boxes and Military Addresses

Some shipping services or product categories may not be available for P.O. boxes, APO, FPO, or DPO addresses.

Delivery to military or remote addresses may require additional time.

Customers must provide the address in the format required by the applicable postal service.

Hazardous, flammable, alcohol-based, or liquid products may be subject to additional restrictions.

19. Local Pickup or Local Delivery

Local pickup or local delivery will be available only when displayed as an option at checkout or separately agreed to by us.

Customers must wait for confirmation that an order is ready before arriving for pickup.

Pickup instructions, identification requirements, timing, and location will be provided separately.

For safety and privacy, customers should not visit any address shown on a shipping label without an approved appointment or written pickup instructions.

Orders not collected within the stated period may be cancelled, restocked, or handled according to our Return and Refund Policy.

20. Order Changes and Cancellations

Contact us as soon as possible if you need to request:

  • Address correction;
  • Product change;
  • Shipping-method change; or
  • Order cancellation.

We will try to accommodate the request, but changes and cancellations are not guaranteed after an order has entered:

  • Production;
  • Processing;
  • Packing;
  • Fulfillment; or
  • Shipment.

Once an order has shipped, it cannot be cancelled and must be handled under our Return and Refund Policy where eligible.

Custom, personalized, and made-to-order products may not be cancelled after production has begun.

21. Holiday and Peak-Season Shipping

Processing and carrier transit times may be longer during:

  • Major holidays;
  • Promotional events;
  • Product launches;
  • Severe-weather periods; and
  • High-order-volume periods.

Customers placing time-sensitive gift orders should order early.

We do not guarantee delivery by a holiday, birthday, event, or other specific date unless the guarantee is expressly confirmed by us in writing.

22. Incorrect Item Shipped

If you receive an item different from the one shown on your order confirmation, contact us within 48 hours of delivery.

Do not use, open, burn, spray, melt, or alter the incorrect item.

After reviewing the order and supporting evidence, we will provide appropriate instructions and may arrange:

  • Return of the incorrect item;
  • Shipment of the correct item;
  • Refund; or
  • Another reasonable resolution.

23. Shipping Insurance and Carrier Claims

Some shipments may include carrier liability coverage or separately purchased shipping insurance.

Coverage is subject to the applicable carrier or insurer’s terms, limits, exclusions, evidence requirements, and claim decision.

The existence of insurance does not guarantee that a claim will be approved.

Customers agree to provide reasonable assistance and documentation needed to process a claim.

Refunds or replacements involving a carrier claim may require completion of the carrier’s investigation, except where applicable law requires an earlier remedy.

24. Fraud Prevention

For fraud prevention and transaction security, we may:

  • Verify shipping and billing information;
  • Contact the customer for confirmation;
  • Request additional verification;
  • Require signature confirmation;
  • Delay fulfillment while reviewing the transaction; or
  • Cancel and refund an order that presents a material fraud or safety risk.

We will not request sensitive payment credentials by ordinary email.

25. Relationship to Other Policies

Returns, refunds, product eligibility, cancellations, and damaged-product resolutions are also governed by our:

  • Return and Refund Policy;
  • Terms of Service; and
  • Privacy Policy.

Where this Shipping Policy conflicts with a more specific provision of our Return and Refund Policy, the more specific provision will apply, subject to applicable law.

Nothing in this Shipping Policy limits any mandatory consumer right that cannot legally be waived.

26. Contact Information

For shipping questions, address corrections, tracking issues, damaged packages, or delivery concerns, contact:

The Singhal Heritage House
Email: thesinghalheritagehouse@gmail.com
Business Location: Athens, Georgia, United States

Please include your order number in all order-related communications.